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Return and Refund Policy

Thanks for shopping at Little Darlings Baby and Children’s Boutique. If you are not entirely satisfied with your purchase, I’m here to help.

 

Returns, Refunds, & Cancellations

Order cancellation requests are accepted within 1 hour of purchase.

Unless there is something wrong with your item(s), such as a manufacturing mistake during printing or an item is damaged during shipping, returns and refunds are not accepted.

If there is a manufacturing mistake made to any of your items or items are damaged during shipping, contact me with a photo of the damaged product, a description of the issue, and the order number. A new product will be shipped to you at no cost to you.

Please note that all complaints regarding product quality should be reported within two months of purchase.

 

Shipping

Lost Packages

Little Darlings will reship a new order at no charge to you if your order appears lost in transit.*

Lost in transit: The tracking number shows the item was picked up from the manufacturer, but the tracking information has not shown movement for seven business days.

The new order will be issued using the original shipping address and the shipping method. However, you have the option of upgrading the shipping method by paying the difference between the original shipping method and the new one):

Standard shipping – up to 12 business days
Expedited shipping – up to 5 business days
Overnight shipping – up to 2 business days
International shipping – typically up to 21 business days*

Delivery issues should be reported within two months of purchase.

 

Lost International Orders

International deliveries are shipped via DHL and are usually completed within 1-3 weeks. However, packages may take up to 21 business days to reach their final destination. International deliveries do not provide consistent tracking updates, and this may cause a shipment to appear stalled on the delivery route. Other factors that may extend the delivery window:

  • The package is handled by multiple carriers, including handoff off to local post offices
  • Local customs department processing times vary depending on the country and declared value
  • Carrier work stoppages, like strikes
  • Inclement weather along the delivery route
    Due to these variables, we cannot provide a guaranteed delivery date for international deliveries.

If your international order has not arrived at the delivery location by the 21st business day, please contact me so I can arrange a replacement at no cost to you. The new order will be issued using the original shipping address and the shipping method.

 

Incorrect Shipping Information

If you enter an incorrect or incomplete address, the package will be returned and may be reshipped at your cost.

Please note that if the package is returning due to an incorrect address, and it gets lost on its way back, Little Darlings is not able to cover the cost of the replacement order.